Privacy policy

1. What we collect

When you request an estimate we collect what you give us: name, phone number, email address, zip code, the service you need, how soon you need it, and any notes or photos. We also record the page you submitted from so we can route the job to the right crew.

When you browse, our hosting provider records standard server logs (IP address, browser type, pages requested, timestamps) for security and performance. If analytics or call tracking are enabled, those tools may set cookies or record a call; see section 5.

2. How we use it

• To contact you about your estimate and schedule the job. This is the only reason we ask for your phone and email.
• To prepare paperwork for boat and vehicle releases when you ask us to.
• To keep records of jobs performed, for warranty, insurance, and accounting.
• To improve the site and understand which pages people use.

We do not sell your information. We do not add you to marketing lists without asking.

3. Who sees it

Your estimate request goes to our office and the crew assigned to the job. It may pass through the service providers we use to run the business: web hosting, form and lead routing, email, text messaging, payment processing, and scheduling. Those providers process it on our behalf and are not permitted to use it for their own purposes.

We disclose information when the law requires it, or when needed to prepare title and release documents with the state agencies named on our pages.

4. How long we keep it

Estimate requests that do not become jobs are deleted or anonymized within 24 months. Job records are kept for as long as accounting, insurance, and tax rules require.

5. Cookies, analytics, and call tracking

The site works without cookies. If we enable analytics, it may set cookies to count visits and measure which pages lead to estimate requests. If we enable call tracking, the phone number shown may vary by page and calls to it may be recorded for quality and training; you will hear a notice at the start of a recorded call. You can block cookies in your browser without affecting the estimate form.

6. Text messages

If you give us a mobile number, we may text you to confirm windows and share the crew’s arrival time. Reply STOP to any message to opt out of texts. Message and data rates may apply.

7. Your choices

Email hello@luckyjunkremoval.com to see what we hold about you, correct it, or ask us to delete it. We respond within 30 days. Residents of states with privacy laws that grant additional rights (including California) may exercise those rights the same way; we do not sell or share personal information for cross-context advertising.

8. Security

The site is served over HTTPS, form submissions are encrypted in transit, and access to lead records is limited to staff who need it. No system is perfectly secure; if we learn of a breach affecting your information we will notify you as the law requires.

9. Children

Our services are for adults. We do not knowingly collect information from anyone under 18.

10. Changes

We may update this policy. The date at the top shows the current version.

11. Contact

Privacy questions: hello@luckyjunkremoval.com.